Dear Sir or Madam,
First, let me say that all things considered my stay at your hospital has been very pleasant. The nurses and staff are extremely nice and have made my time away from home less difficult than expected. My room is clean and quite spacious. And the crushed ice is to die for (we're not going to talk about the food in today's letter).
I do, however, have a few tiny suggestions that would push you from 4 stars to 5. Don't you want to be the best hospital in Memphis, hands down?
1. Make your "guests" think they are at an above average hotel. 4 star, like Westin or W.
Instead of the traditional hospital beige and pastel floral decor, how about a simple gray and taupe solid theme? I've done the research it would be SO EASY.
Here is the room as is. Not bad for a hospital. Not bad at all.
Make me think I'm on vacation! It is all about perception and
making people think they are somewhere nicer than they are. Then, when
the financial department calls me, I may be super happy to pay the bill. Maybe.
2. Give your guests a daily agenda on a screen in the room and have it update constantly as it changes throughout the day. Like the screens in an airport - are things on time, delayed, or cancelled? Is there an ETA? Your control freak guests will be MUCH happier. They like to know what they are doing and when. Trust me.
For example - here is what a day *should* look like as best I can tell.
3. Get E! and Bravo channels. Please. I need junk TV occasionally.
4. Have a pet visitation day. Don't you want these two cuties running around?
Just a few small things that would make your guests even happier.