So I'd like to give a shout out to SOAP.com. I've been meaning to try this site out, and now that I'm unable to head to the store this was the perfect time. I really like buying cleaning materials...I just don't like to use them. It was a delightful shopping experience. Easy website, good selection, 2 day free shipping. However the box arrived today in less than perfect condition with a few damaged goods.
I e-mailed customer service, and received this response within 45 MINUTES.
Thanks for your email, and thanks for shopping with Soap.com. Yikes! It looks like your box went a few rounds with Mike Tyson and didn't fare too well. I'm really sorry that you had to receive your first order with us in such a condition. Talk about leaving a first impression. Here's what I can do, I'm sending you a replacement of the damaged Swiffer Wet pads, and the opened package of the Covergirl Mascara that you had ordered. They're both scheduled to arrive on Friday, Aug 19th"
Now that is customer service. Personal, friendly, and with a little humor. Not all companies would have provided a similar response.
So I will keep shopping at SOAP.com. Especially if it means I never have to step foot in Wal-Mart again, which is one of my personal goals in life.
And as I mentioned previously, I may have an online shopping addiction.